Front-Line Public Services Customer Specialist

maine; Scarborough (ME); On-site; USD 27,000 - 39,000; Full time

Job summary

Department of the Secretary of State in Scarborough, Maine seeks a Customer Representative Specialist to provide direct, in‑person and phone service for motor vehicle transactions. The role handles licenses, IDs, registrations, titles, and related services with accuracy and courtesy.

The position requires strong customer service, teamwork, and adaptability to evolving procedures, with daily focus on accuracy and positive public interactions in a fast-paced environment.

Qualifications

• Customer service excellence in a fast-paced setting.
• Ability to handle high-volume interactions with professionalism.
• Strong communication and teamwork skills.
• Adaptability to new procedures and technologies.

Responsibilities

• Deliver exceptional customer service for motor vehicle services at the counter, by phone, or in person.
• Review and verify documents for licenses, IDs, registrations, and other BMV services.
• Answer inquiries regarding licensing laws and requirements.
• Accurately collect fees and process transactions.
• Assist with address changes, driving records, and disability placard applications.
• Contribute to handling thousands of monthly customer interactions with courtesy and care.

Job description

Department of the Secretary of State in Scarborough, Maine seeks a Customer Representative Specialist to provide direct, in‑person and phone service for motor vehicle transactions. The role handles licenses, IDs, registrations, titles, and related services with accuracy and courtesy.

The position requires strong customer service, teamwork, and adaptability to evolving procedures, with daily focus on accuracy and positive public interactions in a fast-paced environment.