Frontline DMV Customer Service Specialist

State-of-Maine; Scarborough (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

13 paid holidays

12 days sick leave

3+ weeks vacation leave annually

Health Insurance Coverage

Dental Insurance

Retirement Plan MainePERS

Gym Membership Reimbursement

Parental leave

Job summary

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles, seeks a Customer Representative Specialist in Scarborough to deliver high‑quality, in‑person service for licenses, IDs, titles, and registrations. You will handle counter transactions, respond to inquiries, and resolve issues with accuracy and courtesy.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proven ability to provide courteous, accurate, and efficient service in a fast-paced setting.
• Experience handling high-volume customer interactions with professionalism.
• Ability to explain licensing and registration requirements clearly to the public.

Responsibilities

• Deliver frontline in‑person service for driver’s licenses, IDs, registrations and related services.
• Answer questions over the counter and by phone; resolve issues.
• Collect fees and process transactions accurately.
• Assist with address changes, driving records, and disability placard applications.

Skills

Customer service

High volume

Team collaboration

Adaptability

Attention to detail

Communication

Problem solving

Professionalism

Time management

Continuous improvement

Education

Office/administrative support experience

Job description

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles, seeks a Customer Representative Specialist in Scarborough to deliver high‑quality, in‑person service for licenses, IDs, titles, and registrations. You will handle counter transactions, respond to inquiries, and resolve issues with accuracy and courtesy.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.