Frontline DMV Customer Advocate

MaineGuide; Lewiston (ME); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health Insurance Coverage

Retirement Plan

Parental Leave

Flexible Spending Accounts

Job summary

Department of the Secretary of State in Lewiston, Maine seeks a Customer Representative Specialist to provide direct, in-person public service at the Bureau of Motor Vehicles. This front-line, high-volume role requires professionalism, patience, and accuracy in processing licenses, IDs, registrations, and related services.

You will interact with customers, answer questions, collect fees, and resolve issues, ensuring a positive experience for Maine residents daily.

Qualifications

• Experience in delivering quality customer service to a diverse public.
• Ability to handle high-volume interactions with accuracy and calm.
• Strong written and verbal communication; able to explain complex rules clearly.
• Willingness to learn new procedures and adapt to changing technologies.
• Commitment to accuracy, integrity, and public trust.

Responsibilities

• Deliver exceptional customer service while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing licenses, IDs, registrations, and related services.
• Respond to inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with address changes, driving records, and disability placard applications.
• Contribute to a team handling thousands of interactions monthly with courtesy and care.

Skills

Customer Service

High Volume

Team Collaboration

Adaptability

Attention to Detail

Clear Communication

Problem Solving

Professionalism

Job description

Department of the Secretary of State in Lewiston, Maine seeks a Customer Representative Specialist to provide direct, in-person public service at the Bureau of Motor Vehicles. This front-line, high-volume role requires professionalism, patience, and accuracy in processing licenses, IDs, registrations, and related services.

You will interact with customers, answer questions, collect fees, and resolve issues, ensuring a positive experience for Maine residents daily.