Public Service Office Assistant 2 - Front Desk

Alaskajobs; Juneau (AK); On-site; USD 38,000 - 54,000; Full time

Job summary

The Alaska Department of Labor and Workforce Development – Division of Workers' Compensation is seeking an Office Assistant 2 in Juneau. This on-site role handles frontline inquiries, mail, and clerical tasks to support the division's daily operations.

You will greet visitors and route calls, manage the shared email, and help staff with document processing and case-management tasks. Training is provided to learn procedures.

Qualifications

• High school diploma or equivalent required.
• Experience greeting clients, answering phones and basic clerical tasks preferred.
• Ability to use standard office software and maintain records.
• Familiarity with basic mail handling and filing procedures.

Responsibilities

• Serve as the first point of contact for the Juneau office, providing prompt assistance.
• Greet visitors, answer and route calls, monitor email, and direct inquiries to staff.
• Receive, date-stamp, scan, and distribute mail; assist with outgoing mail and records.
• Provide general clerical support using Microsoft Office and the division's case management system.

Skills

Attention to Detail

Customer Service

Computer Skills

Manages and Organizes Information

Reading Comprehension

Education

High school diploma or equivalent

Job description

The Alaska Department of Labor and Workforce Development – Division of Workers' Compensation is seeking an Office Assistant 2 in Juneau. This on-site role handles frontline inquiries, mail, and clerical tasks to support the division's daily operations.

You will greet visitors and route calls, manage the shared email, and help staff with document processing and case-management tasks. Training is provided to learn procedures.