Office Assistant 2

Alaskajobs; Juneau (AK); On-site; USD 38,000 - 54,000; Full time

Job summary

The Alaska Department of Labor and Workforce Development – Division of Workers' Compensation is seeking an Office Assistant 2 in Juneau. This on-site role handles frontline inquiries, mail, and clerical tasks to support the division's daily operations.

You will greet visitors and route calls, manage the shared email, and help staff with document processing and case-management tasks. Training is provided to learn procedures.

Qualifications

• High school diploma or equivalent required.
• Experience greeting clients, answering phones and basic clerical tasks preferred.
• Ability to use standard office software and maintain records.
• Familiarity with basic mail handling and filing procedures.

Responsibilities

• Serve as the first point of contact for the Juneau office, providing prompt assistance.
• Greet visitors, answer and route calls, monitor email, and direct inquiries to staff.
• Receive, date-stamp, scan, and distribute mail; assist with outgoing mail and records.
• Provide general clerical support using Microsoft Office and the division's case management system.

Skills

Attention to Detail

Customer Service

Computer Skills

Manages and Organizes Information

Reading Comprehension

Education

High school diploma or equivalent

Job description

Job Description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Workers Compensation, is recruiting for an

Office Assistant 2 located in Juneau!

No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 10.

What You Will Be Doing:

• This position serves as the first point of contact for the Division's Juneau office and helps ensure the public receives prompt, professional assistance.


• You will greet visitors, answer and route telephone calls, monitor the Division's shared email account, and direct questions and documents to the appropriate staff.


• You will receive, date-stamp, scan, distribute, and maintain incoming mail and filings; assist with outgoing mail and routine office records; and provide general clerical support using Microsoft Office and the Division's case management system.


• The position offers a good introduction to workers' compensation and state service, with training provided on procedures and systems.

Our Mission, Values, and Culture:

The Division of Workers' Compensation administers the Alaska Workers' Compensation Act and supports the fair, efficient delivery of benefits and services to injured workers, employers, and other stakeholders. This position contributes by ensuring communications and documents reach the appropriate staff promptly and by providing a welcoming, reliable point of contact for the public. Our team values accuracy, helpful service, professionalism, and respect.

Benefits of Joining Our Team:

Joining our team offers a stable public-service career, hands-on training, and broad exposure to Division operations. Because this position works with staff and customers throughout the Division, it is a strong opportunity to build administrative skills and learn about workers' compensation and state government. You will work with a team that values questions, steady growth, and dependable service. The State of Alaska also offers a comprehensive benefits package and opportunities for advancement.

The Working Environment You Can Expect:

This position is located in the Division's Juneau office and works on site at the reception desk during regular business hours. The work is performed in a professional office environment with frequent contact by email, telephone, mail, and in person, along with regular computer-based clerical work; travel is not required.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Attention to Detail: : Is thorough when performing work and conscientious about attending to detail.


• Customer Service: : Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.


• Computer Skills: : Uses computers, software applications, databases, and automated systems to accomplish work.


• Manages and Organizes Information: : Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.


• Reading Comprehension: : Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

• High school diploma or the equivalent.


• One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.


• Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).


• Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.


• Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

Special Note:

\"High school diploma equivalent\" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.