Public Service Office Assistant II — Anchorage

State of Alaska; Anchorage (AK); On-site; USD 42,000 - 62,000; Full time

Job summary

The State of Alaska, Department of Labor and Workforce Development, Division of Workers' Compensation, is seeking an Office Assistant 2 in Anchorage. In this role you will support the Reemployment Benefits team by organizing correspondence and case records, reviewing documents, and entering data into our case management system.

This position emphasizes accuracy, public service, and teamwork in a busy office environment with regular contact with injured workers, employers, and staff.

Qualifications

• High school diploma or the equivalent.
• Minimum one year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
• Substitution: Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).
• Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.
• Some position in this class may require skill in typing.

Responsibilities

• Support the Reemployment Benefits team by organizing correspondence and electronic case records.
• Review incoming documents and enter information into the case management system.
• Prepare routine letters and update tracking tools using established procedures and templates.
• Help answer routine questions from injured workers and other customers and connect them with the right staff member.
• Build skills in case processing, records management, and public service.

Job description

The State of Alaska, Department of Labor and Workforce Development, Division of Workers' Compensation, is seeking an Office Assistant 2 in Anchorage. In this role you will support the Reemployment Benefits team by organizing correspondence and case records, reviewing documents, and entering data into our case management system.

This position emphasizes accuracy, public service, and teamwork in a busy office environment with regular contact with injured workers, employers, and staff.