Office Assistant 2 (PCN 073071)

State of Alaska; Anchorage (AK); On-site; USD 42,000 - 62,000; Full time

Job summary

The State of Alaska, Department of Labor and Workforce Development, Division of Workers' Compensation, is seeking an Office Assistant 2 in Anchorage. In this role you will support the Reemployment Benefits team by organizing correspondence and case records, reviewing documents, and entering data into our case management system.

This position emphasizes accuracy, public service, and teamwork in a busy office environment with regular contact with injured workers, employers, and staff.

Qualifications

• High school diploma or the equivalent.
• Minimum one year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
• Substitution: Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).
• Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.
• Some position in this class may require skill in typing.

Responsibilities

• Support the Reemployment Benefits team by organizing correspondence and electronic case records.
• Review incoming documents and enter information into the case management system.
• Prepare routine letters and update tracking tools using established procedures and templates.
• Help answer routine questions from injured workers and other customers and connect them with the right staff member.
• Build skills in case processing, records management, and public service.

Job description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Workers Compensation is recruiting for an Office Assistant 2 located in Anchorage! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 10.

What You Will Be Doing

You’ll support the Reemployment Benefits team by helping keep correspondence and electronic case records organized and up to date. Much of your day will involve reviewing incoming documents, entering information into our case management system, preparing routine letters, and updating tracking tools using established procedures and templates. You’ll also help answer routine questions from injured workers and other customers and connect them with the right staff member when needed. As you become familiar with the program, you’ll work alongside experienced staff and build useful skills in case processing, records management, and public service.

Our Mission, Values, and Culture

The Division of Workers' Compensation serves injured workers, employers, insurers, and other parties by administering Alaska's workers' compensation system accurately, fairly, and efficiently. The Reemployment Benefits team helps injured workers remain at work or return to work, and this position is essential to keeping those cases organized, accurate, and on schedule. Our team values accuracy, professionalism, collaboration, and respectful public service.

Benefits of Joining Our Team

This is more than a traditional clerical position: you will learn how a specialized public program works from the inside and see how your work directly affects the progress of real cases. You will work alongside experienced reemployment and workers' compensation staff and build transferable skills in case processing, records management, regulatory procedures, customer service, and electronic case systems. The work is varied, detail-oriented, and meaningful, with a clear connection between accurate work and timely service to injured workers and employers. The position provides a strong foundation for continued growth within Workers' Compensation and other State administrative programs. State employment also offers a comprehensive benefits package and the stability of public service.

The Working Environment You Can Expect

This position is located in Anchorage in the Division of Workers' Compensation office and works closely with the Reemployment Benefits team and other Division staff. The daily environment is busy, collaborative, and primarily office-based, with frequent computer, telephone, mail, and public contact; onsite presence is required for reception and document/mail processing coverage.

Who We Are Looking For

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

To view the general description and example of duties for the position, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

High school diploma or the equivalent.

AND

One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution: Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note: "High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal rights to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Stacy Niwa
Reemployment Benefits Administrator
Phone: [phone]
[e-mail]