Front Desk Office Assistant – Juneau Public Service

State of Alaska; Juneau (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The Office Assistant 2 role with the State of Alaska’s Division of Workers’ Compensation is based in Juneau and performs front-desk duties, mail processing, and clerical tasks using Microsoft Office and the division’s case management system. You will be the first point of contact for the public, helping maintain smooth office operations and accurate documentation.

Strong communication, organizational skills, and the ability to learn state processes are required.

Qualifications

• High school diploma or GED required; substitution options may apply.
• Experience with clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, data entry, handling payments or logs.
• Proficiency with Microsoft Office and ability to learn the division's case management system.

Responsibilities

• Greet visitors, answer and route phone calls, monitor the division's shared email, and direct questions to staff.
• Receive, date-stamp, scan, distribute, and maintain mail and filings; assist with outgoing mail and routine records; provide clerical support.
• Gain foundational exposure to workers' compensation processes with on‑the‑job training.

Skills

Greeting Clients

Phone Etiquette

Data Entry

Filing

Mail Sorting

Microsoft Office

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Division's Case Management System

Job description

The Office Assistant 2 role with the State of Alaska’s Division of Workers’ Compensation is based in Juneau and performs front-desk duties, mail processing, and clerical tasks using Microsoft Office and the division’s case management system. You will be the first point of contact for the public, helping maintain smooth office operations and accurate documentation.

Strong communication, organizational skills, and the ability to learn state processes are required.