Public Service Office Assistant — Reemployment Benefits

State of Alaska; Anchorage (AK); On-site; USD 43,000 - 62,000; Full time

Job summary

State of Alaska's Department of Labor and Workforce Development, Division of Workers' Compensation, is recruiting for an Office Assistant 2 in Anchorage to support the Reemployment Benefits team with routine clerical duties and case record management.

You will review documents, enter data into the case management system, prepare routine letters, and update tracking tools using established procedures and templates.

Qualifications

• High school diploma or equivalent required.
• One year of clerical experience preferred, including reception, data entry, filing or logs.
• Ability to learn case management systems and follow established templates.

Responsibilities

• Support Reemployment Benefits team by organizing correspondence and case records.
• Review incoming documents and enter information into the case management system.
• Prepare routine letters and update tracking tools using standard procedures.
• Answer routine questions from injured workers and other customers and connect them with staff.
• Develop skills in case processing, records management, and public service.

Skills

Attention to detail

Customer service

Computer skills

Records management

Education

High school diploma or equivalent

Job description

State of Alaska's Department of Labor and Workforce Development, Division of Workers' Compensation, is recruiting for an Office Assistant 2 in Anchorage to support the Reemployment Benefits team with routine clerical duties and case record management.

You will review documents, enter data into the case management system, prepare routine letters, and update tracking tools using established procedures and templates.