Office Assistant 2

State of Alaska; Anchorage (AK); On-site; USD 43,000 - 62,000; Full time

Job summary

State of Alaska's Department of Labor and Workforce Development, Division of Workers' Compensation, is recruiting for an Office Assistant 2 in Anchorage to support the Reemployment Benefits team with routine clerical duties and case record management.

You will review documents, enter data into the case management system, prepare routine letters, and update tracking tools using established procedures and templates.

Qualifications

• High school diploma or equivalent required.
• One year of clerical experience preferred, including reception, data entry, filing or logs.
• Ability to learn case management systems and follow established templates.

Responsibilities

• Support Reemployment Benefits team by organizing correspondence and case records.
• Review incoming documents and enter information into the case management system.
• Prepare routine letters and update tracking tools using standard procedures.
• Answer routine questions from injured workers and other customers and connect them with staff.
• Develop skills in case processing, records management, and public service.

Skills

Attention to detail

Customer service

Computer skills

Records management

Education

High school diploma or equivalent

Job description

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Workers Compensation, is recruiting for an Office Assistant 2 located in Anchorage! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 10.

What You Will Be Doing:

You’ll support the Reemployment Benefits team by helping keep correspondence and electronic case records organized and up to date. Much of your day will involve reviewing incoming documents, entering information into our case management system, preparing routine letters, and updating tracking tools using established procedures and templates. You’ll also help answer routine questions from injured workers and other customers and connect them with the right staff member when needed. As you become familiar with the program, you’ll work alongside experienced staff and build useful skills in case processing, records management, and public service.

Our Mission, Values, and Culture:

The Division of Workers' Compensation serves injured workers, employers, insurers, and other parties by administering Alaska's workers' compensation system accurately, fairly, and efficiently. The Reemployment Benefits team helps injured workers remain at work or return to work, and this position is essential to keeping those cases organized, accurate, and on schedule. Our team values accuracy, professionalism, collaboration, and respectful public service.

Benefits of Joining Our Team:

This is more than a traditional clerical position: you will learn how a specialized public program works from the inside and see how your work directly affects the progress of real cases. You will work alongside experienced reemployment and workers' compensation staff and build transferable skills in case processing, records management, regulatory procedures, customer service, and electronic case systems. The work is varied, detail-oriented, and meaningful, with a clear connection between accurate work and timely service to injured workers and employers. The position provides a strong foundation for continued growth within Workers' Compensation and other State administrative programs. State employment also offers a comprehensive benefits package and the stability of public service.

The Working Environment You Can Expect:

This position is located in Anchorage in the Division of Workers' Compensation office and works closely with the Reemployment Benefits team and other Division staff. The daily environment is busy, collaborative, and primarily office-based, with frequent computer, telephone, mail, and public contact; onsite presence is required for reception and document/mail processing coverage.

Who We Are Looking For:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

• High school diploma or the equivalent.
• AND
• One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Substitution:

Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience).

Special Note:

"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.

Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

EDUCATION

If post‑secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full‑or part‑time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1‑800‑587‑0430 or (907) 465‑4095 in Juneau or TTY: Alaska Relay 711 or 1‑800‑770‑8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal opportunity employer.

Stacy Niwa
Reemployment Benefits Administrator
Phone: [phone]
[e-mail]