Public Service Front Desk & Data Entry Specialist Bilingual

Johnson County Kansas; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Johnson County Government seeks a dedicated Customer Service Technician to provide front-line customer service and administrative support in a fast-paced county office. You will greet customers, answer phones, process forms, and maintain confidential files. This role requires attention to detail, data entry, and basic cash handling.

Bilingual English/Spanish is preferred. A high school diploma is required, and some experience in customer service or cashiering is a plus. Training provided.

Qualifications

• High school diploma or equivalent is required.
• KS/MO driver’s license may be required depending on department.
• One year of customer service experience preferred.
• One year of cashiering or money handling experience preferred.
• Ability to communicate effectively in English and Spanish is preferred.
• Experience may be substituted for degree, or education may be substituted for experience.

Responsibilities

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Johnson County Government seeks a dedicated Customer Service Technician to provide front-line customer service and administrative support in a fast-paced county office. You will greet customers, answer phones, process forms, and maintain confidential files. This role requires attention to detail, data entry, and basic cash handling.

Bilingual English/Spanish is preferred. A high school diploma is required, and some experience in customer service or cashiering is a plus. Training provided.