Customer Service I

Johnson County Government; Olathe (KS); On-site; USD 29,000 - 39,000; Full time

Job summary

Johnson County Government is seeking a Customer Service I to provide front-line support in the District Attorney's Office. This role handles phone and in-person inquiries, file management, data entry, and basic billing tasks. Strong customer service skills and accuracy are essential.

Minimum requirements include a high school diploma and potential licensing. Bilingual English/Spanish abilities are preferred, with regular business hours and full benefits offered.

Qualifications

• High school diploma or equivalent is required.
• KS/MO driver's license may be required depending on department.
• One year of customer service and one year of cashiering/ money handling preferred.
• Ability to communicate effectively in English and Spanish is preferred.
• Experience may be substituted for education and vice versa.
• Johnson County Government requires reference/background screening for all positions.

Responsibilities

• Answers phones, greets customers, and provides standard information.
• Creates and maintains public and confidential files; processes reports; performs data entry.
• Assists customers with completing routine forms; collects forms and supporting documents; routes forms to appropriate staff.
• Calculates and collects fees; resolves basic customer complaints and billing disputes; audits cash and checks collected.

Skills

Customer service

Cashiering

Spanish language

Education

High school diploma

Job description

Customer Service I

Job Details

• Location: US-KS-Olathe
• ID: 2026-3956
• Category: Legal and Court Services
• Benefits Category: Full Time - Regular (Full Benefits)
• Remote: No
• Post End Date: 9/17/2026
• Salary Min: USD $21.01/Hr.
• Salary Max: USD $28.43/Hr.
• Organizational Unit: District Attorney
• Work Schedule: M-F, 8:00 a.m. - 5:00 p.m.
• Driving Status: Non-Driver

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

The Johnson County District Attorney's Office is seeking a qualified individual to fill the position of Customer Service Technician.

This role is responsible for providing front-line customer service and administrative support.

Job Description

Duties and responsibilities include, but are not limited to:

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Job Requirements

Minimum Job Requirements:

High school diploma or equivalent is required.

May require KS/MO driver's license, depending on department or agency.

Preferred Job Requirements:

One year of customer service; one year of cashiering or money handling experience are preferred.

Ability to communicate effectively in English and Spanish is preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments in a declared emergency situation.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.