Public Service Desk Specialist

Jocogov; Olathe (KS); On-site; USD 32,000 - 48,000; Full time

Job summary

Johnson County Government is seeking a Customer Service Technician to deliver front-line service and administrative support. The role handles phones, inquiries, form processing, data entry, and basic billing tasks, contributing to efficient county operations.

Qualified candidates typically have a high school diploma and discretionary experience in customer service. Bilingual communication in English and Spanish is preferred, with potential emergency-response duties as needed.

Qualifications

• Minimum high school diploma or equivalent. KS/MO driver’s license may be required.
• Experience preferred: 1 year in customer service and 1 year in cashiering or money handling.
• Education/experience may substitute for the other.

Responsibilities

• Answer phones, greet customers, and provide standard information.
• Process forms, file documents, and perform data entry and mail merges.
• Collect fees, resolve billing disputes, and audit cash handled.
• Assist in scheduling and routine administrative tasks.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma

Job description

Johnson County Government is seeking a Customer Service Technician to deliver front-line service and administrative support. The role handles phones, inquiries, form processing, data entry, and basic billing tasks, contributing to efficient county operations.

Qualified candidates typically have a high school diploma and discretionary experience in customer service. Bilingual communication in English and Spanish is preferred, with potential emergency-response duties as needed.