Customer Service I

Jocogov; Olathe (KS); On-site; USD 32,000 - 48,000; Full time

Job summary

Johnson County Government is seeking a Customer Service Technician to deliver front-line service and administrative support. The role handles phones, inquiries, form processing, data entry, and basic billing tasks, contributing to efficient county operations.

Qualified candidates typically have a high school diploma and discretionary experience in customer service. Bilingual communication in English and Spanish is preferred, with potential emergency-response duties as needed.

Qualifications

• Minimum high school diploma or equivalent. KS/MO driver’s license may be required.
• Experience preferred: 1 year in customer service and 1 year in cashiering or money handling.
• Education/experience may substitute for the other.

Responsibilities

• Answer phones, greet customers, and provide standard information.
• Process forms, file documents, and perform data entry and mail merges.
• Collect fees, resolve billing disputes, and audit cash handled.
• Assist in scheduling and routine administrative tasks.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma

Job description

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

The Johnson County District Attorney’s Office is seeking a qualified individual to fill the position of Customer Service Technician.

This role is responsible for providing front-line customer service and administrative support.

Job Description

Duties and responsibilities include, but are not limited to:

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Job Requirements

Minimum Job Requirements:

High school diploma or equivalent is required. May require KS/MO driver’s license, depending on department or agency.

Preferred Job Requirements:

One year of customer service; one year of cashiering or money handling experience are preferred. Ability to communicate effectively in English and Spanish is preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments in a declared emergency situation.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.