Customer Service I

Johnson County Kansas; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Johnson County Government seeks a dedicated Customer Service Technician to provide front-line customer service and administrative support in a fast-paced county office. You will greet customers, answer phones, process forms, and maintain confidential files. This role requires attention to detail, data entry, and basic cash handling.

Bilingual English/Spanish is preferred. A high school diploma is required, and some experience in customer service or cashiering is a plus. Training provided.

Qualifications

• High school diploma or equivalent is required.
• KS/MO driver’s license may be required depending on department.
• One year of customer service experience preferred.
• One year of cashiering or money handling experience preferred.
• Ability to communicate effectively in English and Spanish is preferred.
• Experience may be substituted for degree, or education may be substituted for experience.

Responsibilities

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

The Johnson County District Attorney’s Office is seeking a qualified individual to fill the position of Customer Service Technician.

This role is responsible for providing front-line customer service and administrative support.

Job Description

Duties and responsibilities include, but are not limited to:

• Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
• Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions.
• Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff.
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected.

Job Requirements

Minimum Job Requirements:

High school diploma or equivalent is required. May require KS/MO driver’s license, depending on department or agency.

Preferred Job Requirements:

One year of customer service; one year of cashiering or money handling experience are preferred. Ability to communicate effectively in English and Spanish is preferred.

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

All County employees may be called upon to assist other departments in a declared emergency situation.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.