Front Desk & Customer Service Assistant (Bilingual)

Johnson County Government; Olathe (KS); On-site; USD 29,000 - 39,000; Full time

Job summary

Johnson County Government is seeking a Customer Service I to provide front-line support in the District Attorney's Office. This role handles phone and in-person inquiries, file management, data entry, and basic billing tasks. Strong customer service skills and accuracy are essential.

Minimum requirements include a high school diploma and potential licensing. Bilingual English/Spanish abilities are preferred, with regular business hours and full benefits offered.

Qualifications

• High school diploma or equivalent is required.
• KS/MO driver's license may be required depending on department.
• One year of customer service and one year of cashiering/ money handling preferred.
• Ability to communicate effectively in English and Spanish is preferred.
• Experience may be substituted for education and vice versa.
• Johnson County Government requires reference/background screening for all positions.

Responsibilities

• Answers phones, greets customers, and provides standard information.
• Creates and maintains public and confidential files; processes reports; performs data entry.
• Assists customers with completing routine forms; collects forms and supporting documents; routes forms to appropriate staff.
• Calculates and collects fees; resolves basic customer complaints and billing disputes; audits cash and checks collected.

Skills

Customer service

Cashiering

Spanish language

Education

High school diploma

Job description

Johnson County Government is seeking a Customer Service I to provide front-line support in the District Attorney's Office. This role handles phone and in-person inquiries, file management, data entry, and basic billing tasks. Strong customer service skills and accuracy are essential.

Minimum requirements include a high school diploma and potential licensing. Bilingual English/Spanish abilities are preferred, with regular business hours and full benefits offered.