Public Service Desk Specialist

State-of-Maine; Rockland (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

13 Paid Holidays

12 Sick Leave Days

Vacation Leave

Health Insurance

Dental Insurance

Retirement Plan

Gym Membership Reimbursement

Parental Leave

Job summary

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles in Rockland seeks a Customer Representative Specialist to provide direct, in-person service handling driver’s licenses, ID cards, vehicle registrations, titles and related duties.

You will work in a high-volume, customer-facing role requiring accuracy, calm communication, and teamwork; strong attention to detail and ability to resolve issues while delivering courteous support to Maine residents.

Qualifications

• Empathy and ability to manage high-stress interactions professionally.
• Strong written and verbal communication; ability to explain rules clearly.

Responsibilities

• Deliver exceptional customer service while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing driver’s licenses, IDs, and vehicle registrations.
• Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with requests for address changes, driving records, and disability placard applications.
• Contribute to a team handling thousands of customer interactions monthly with courtesy and care.

Skills

Emotional Intelligence

Conflict Resolution

Time Management

Commitment to Excellence

Continuous Improvement

Job description

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles in Rockland seeks a Customer Representative Specialist to provide direct, in-person service handling driver’s licenses, ID cards, vehicle registrations, titles and related duties.

You will work in a high-volume, customer-facing role requiring accuracy, calm communication, and teamwork; strong attention to detail and ability to resolve issues while delivering courteous support to Maine residents.