Frontline Customer Service Specialist – Public Services

maine; Rockland (ME); On-site; USD 27,000 - 39,000; Full time

Job summary

State of Maine seeks a Customer Representative Specialist for the Bureau of Motor Vehicles in Rockland. This front-line role handles driver licenses, IDs, vehicle registrations, and related services with a focus on accuracy and courtesy.

You will engage customers at the counter and over the phone, resolve issues, and ensure compliance with licensing rules while supporting a high-volume workload in a professional setting.

Qualifications

• Processing a wide range of transactions including driver's licenses, state IDs, vehicle registrations, and titles.
• Interact with customers at the counter and over the phone.
• Ensure accuracy and compliance with licensing rules.

Responsibilities

• Deliver exceptional customer service while assisting customers with motor vehicle services.
• Accurately review and verify documentation for issuing driver's licenses, IDs, and vehicle registrations as well as other BMV services.
• Respond to customer inquiries regarding licensing laws, registration requirements, and BMV services.
• Accurately collect fees and process transactions.
• Assist with requests for address changes, driving records, and processing disability placard applications.
• Contribute to a team that handles thousands of customer interactions monthly, ensuring each is handled with courtesy and care.

Skills

Customer Service Excellence

High Volume Readiness

Team Collaboration

Adaptability

Attention to Detail

Clear Communication

Problem-Solving

Professionalism

Job description

State of Maine seeks a Customer Representative Specialist for the Bureau of Motor Vehicles in Rockland. This front-line role handles driver licenses, IDs, vehicle registrations, and related services with a focus on accuracy and courtesy.

You will engage customers at the counter and over the phone, resolve issues, and ensure compliance with licensing rules while supporting a high-volume workload in a professional setting.