Public Sector Training & Programs Lead

CGS Federal (Contact Government Services); Boston (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

CGS Federal (Contact Government Services) seeks a Program Manager/Training Lead to design, develop, and deliver training for a government client. The role covers end-to-end training lifecycle, including curricula, guides, and instructor-led delivery both in-person and virtual.

You will partner with client teams to ensure timely rollout, coordinate schedules, and create user-friendly communications for internal and external audiences.

Qualifications

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules.
• Minimum of 5 years’ experience developing training for clients.
• Strong leadership skills to manage and guide the training team, coordinate overall schedule and activities with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership.
• Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables.
• Minimum of 7 years’ experience managing training and communications teams and schedules to achieve successful outcomes.
• Experience with Salesforce preferred
• Must have experience using Adobe Captivate for training development
• Ability to obtain a Public Trust clearance
• Must be a United States citizen

Responsibilities

• Review draft Training Plans and collaborate with the transformation readiness team to finalize
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, and summarized above. The system integrator will provide test scenarios and myVCF system screenshots to inform the training materials
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes. Substantive training includes curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. The content for these training modules will be provided by VCF subject matter experts. These same experts will co-deliver the training with the support of this vendor training team. This training, which will be delivered as instructor led, in-person, and virtually, will be delivered to approximately 10-75 VCF staff members, depending on the subject matter of the training
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles necessary to inform and educate the public, law firms, and VCF staff about VCF Transformation and the related process and system changes
• In partnership with the VCF team and the system integrator, provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes. The selected vendor will work with the VCF Transformation Readiness Team to determine the overall training schedule and timeline
• Design and develop myVCF system training using training materials delivered by the myVCF System Integrator
• Design and develop communication materials for internal and external audiences. Support the design and development of internal and external communications as directed by the VCF. This includes development of PowerPoints, handouts, and supporting the planning and execution of focus groups
• Submit for approval by VCF all communications and training materials and track the materials through the approval process to ensure that they are appropriately prioritized, and any necessary adjustments are made

Skills

Training design

Team leadership

Project management

Curriculum development

Client training experience

Schedule coordination

Communication

Public Trust clearance

United States citizenship

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Adobe Captivate

Job description

CGS Federal (Contact Government Services) seeks a Program Manager/Training Lead to design, develop, and deliver training for a government client. The role covers end-to-end training lifecycle, including curricula, guides, and instructor-led delivery both in-person and virtual.

You will partner with client teams to ensure timely rollout, coordinate schedules, and create user-friendly communications for internal and external audiences.