On-Call Technical Support Specialist for Public Safety IT

Motorola Solutions; Illinois; On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Bonus plans

Medical benefits

401K match

Paid holidays

Paid time off

Stock purchase plan

Parental leave

Job summary

Motorola Solutions seeks a Technical Support Specialist to troubleshoot sophisticated public safety application suites and drive customer success. You will work across engineering, product and support teams to resolve incidents and ensure configurations meet operational goals.

Join a human‑centred, inclusive environment and participate in on‑call rotations for mission‑critical systems. Requirements include a Bachelor’s degree and 3+ years in technical customer support, with CJIS policy

Qualifications

• Bachelor's degree required.
• 3+ years of technical customer support experience.
• Ability to obtain government background clearance.
• Authorized to work in the U.S. without sponsorship.
• CJIS Security Policy compliance experience or familiarity.

Responsibilities

• Resolve software incidents by identifying the root cause.
• Gather data to assist engineering with fixes and defect classification.
• Implement configuration workflows to align customer settings with operations.
• Collaborate across Support, Product, Engineering and Customer Success.
• Participate in on-call rotations for mission‑critical systems.

Skills

MS SQL Server

Windows Server

Network infrastructure

Technical communication

Ticketing systems

Autonomy

Education

Bachelor's degree

Tools

PremierOne

RMS

F5

Fortigate

Job description

Motorola Solutions seeks a Technical Support Specialist to troubleshoot sophisticated public safety application suites and drive customer success. You will work across engineering, product and support teams to resolve incidents and ensure configurations meet operational goals.

Join a human‑centred, inclusive environment and participate in on‑call rotations for mission‑critical systems. Requirements include a Bachelor’s degree and 3+ years in technical customer support, with CJIS policy