Public Safety Tech Support Specialist

Motorola Solutions; Baltimore (MD); Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous PTO

Employee Stock Purchase Plan

Job summary

Motorola Solutions is hiring a Technical Support Specialist to troubleshoot complex public safety software suites and ensure customer success. The role involves incident resolution, collaborating across support, product, engineering, and customer success, and participating in on-call rotations to support mission-critical systems.

The position requires a Bachelor's degree, 3+ years in technical customer support, and the ability to obtain government background clearance.

Qualifications

• Bachelor's degree required and 3+ years in technical customer support.
• Ability to obtain government background clearance.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Resolve software problems by identifying root causes of public safety app incidents and gather data for engineering.
• Collaborate across Support, Product Management, Engineering, and Customer Success on ongoing maintenance and on-call rotations.

Skills

MS SQL Server

MS Windows Server

Network Infrastructure

Technical Communication

Ticketing Systems

Autonomy

Education

Bachelor's Degree

Tools

PremierOne Application Suite

Public safety RMS

F5

Fortigate

Job description

Motorola Solutions is hiring a Technical Support Specialist to troubleshoot complex public safety software suites and ensure customer success. The role involves incident resolution, collaborating across support, product, engineering, and customer success, and participating in on-call rotations to support mission-critical systems.

The position requires a Bachelor's degree, 3+ years in technical customer support, and the ability to obtain government background clearance.