Public Safety Tech Support Specialist

Motorola Solutions; Schaumburg (IL); Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions, a global leader serving public safety, invites you to join as a Technical Support Specialist to champion customer success by troubleshooting complex application suites that support public safety operations. The role requires passing CJIS fingerprint background checks and includes on‑call support for mission‑critical software, with a salary in the $110,000–$120,000 range.

You will join a team that emphasizes security, reliability and collaboration to deliver lifelines that

Qualifications

• MS SQL Server to analyze relational database performance and isolate environmental defects.
• MS Windows Server to manage configuration deployment and host operating system troubleshooting
• Network Infrastructure to oversee firewall, router, and basic networking configurations

Responsibilities

• Resolve software problems by identifying the root cause of reported public safety application incidents.
• Gather precise application data to assist Engineering teams with code fixes and defect classification
• Implement configuration workflows that help to ensure customer technical configurations align with their operational goals
• Work dynamically across Support, Product Management, Engineering, and Customer Success groups.
• Analyze customer relationships across internal departments to deliver a collaborative approach to application maintenance.
• Participate in an on‑call rotational schedule to provide support for mission‑critical software systems during off‑hours

Skills

Technical Communication

Ticketing Systems

Autonomy

Education

Bachelor's Degree

Tools

MS SQL Server

MS Windows Server

Network Infrastructure

Job description

Motorola Solutions, a global leader serving public safety, invites you to join as a Technical Support Specialist to champion customer success by troubleshooting complex application suites that support public safety operations. The role requires passing CJIS fingerprint background checks and includes on‑call support for mission‑critical software, with a salary in the $110,000–$120,000 range.

You will join a team that emphasizes security, reliability and collaboration to deliver lifelines that