Public Safety IT Specialist - Desktop & Network Support

County of Erie, PA; Erie (Erie County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Low cost medical, dental, and vision

Fourteen paid holidays

Combining personal and vacation days

Job summary

A local government entity in Erie County is seeking an IT Specialist II to provide end-user support and maintain IT systems. The role involves troubleshooting network and desktop systems while documenting all work requests. Candidates must have a Bachelor's Degree in Computer Science or a related field, experience in a Help Desk environment, and strong critical-thinking skills. The position requires excellent interpersonal abilities and a valid driver's license. A generous benefits package is offered.

Qualifications

• Bachelor's Degree in Computer Science or related field is required.
• Valid Driver's License is mandatory.
• Experience in a Help Desk Environment is needed.

Responsibilities

• Provide desktop and end-user support for Public Safety and County IT department.
• Troubleshoot desktop and network systems and infrastructure.
• Document software or hardware failures and other work requests.

Skills

End-user support

Troubleshooting

Customer service

Critical-thinking

Analytical skills

Education

Bachelor's Degree in Computer Science or related field

Technical Degree

2 years of Experience in a Progressive IT Environment

Tools

VMWare

Microsoft Office Suite

Windows Operating Systems

Job description

A local government entity in Erie County is seeking an IT Specialist II to provide end-user support and maintain IT systems. The role involves troubleshooting network and desktop systems while documenting all work requests. Candidates must have a Bachelor's Degree in Computer Science or a related field, experience in a Help Desk environment, and strong critical-thinking skills. The position requires excellent interpersonal abilities and a valid driver's license. A generous benefits package is offered.