IT Infrastructure & Desktop Support Engineer

PSG Global Solutions; West Henrietta (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading IT services provider in West Henrietta is seeking an IT Specialist for Desktop Support. The role involves providing high-level technical support on operating systems, network protocols, and application packages. Responsibilities include maintaining IT infrastructure, supporting mission objectives, and managing hardware and software inventory. Ideal candidates have 2 years of experience in IT infrastructure and strong troubleshooting skills. This position offers a competitive environment with opportunities for growth and learning.

Qualifications

• Up to 18 months of job-related training beyond high school, e.g., vocational, business, or technical school.
• 2 years experience in IT infrastructure, preferably in an internal environment.
• Experience with ITIL Best practice would be an advantage.

Responsibilities

• Support the mission objectives of the organizational unit.
• Ensure that services meet Service Level Agreement targets.
• Investigate and action all operational events and requests.
• Manage installation and inventory of hardware and software.

Skills

Troubleshooting

Customer inquiries

Interpersonal skills

Flexibility

Education

College Certificate or equivalent

Job description

A leading IT services provider in West Henrietta is seeking an IT Specialist for Desktop Support. The role involves providing high-level technical support on operating systems, network protocols, and application packages. Responsibilities include maintaining IT infrastructure, supporting mission objectives, and managing hardware and software inventory. Ideal candidates have 2 years of experience in IT infrastructure and strong troubleshooting skills. This position offers a competitive environment with opportunities for growth and learning.