Level 2 Desktop Support — Troubleshooter & Hardware Expert

YORK CITY SCHOOL DISTRICT; York (York County); On-site; USD 42,000 - 60,000; Full time

Job summary

York City School District in York, PA seeks an IT support specialist to maintain district hardware and software, provide Level 2 desktop support, and manage mobile devices. This role requires an Associate degree with related tech certifications and 2+ years in IT.

Clearances (Act 34/151, FBI) and training certifications are expected. The position involves assisting with district-wide projects, documenting procedures, and supporting trainings and development days, with self-paid screenings and

Qualifications

• Knowledge of commonly used concepts, practices, and procedures within the IT field.
• Associates Degree, related technology certifications and 2+ years experience in the field.
• Demonstrated ability to identify, analyze, and solve technology problems.
• Familiarity with PC and Mac operating systems.
• Knowledge of desktops, laptops, tablets and handheld devices.
• Ability to interact with others in a manner that demonstrates professionalism, respect, and dignity.
• Act 34 Clearance, Act 151 Clearance, FBI Clearance (self-paid)
• Act 126 & Act 71 Training Certifications
• Bloodborne Pathogens Training Certification
• Drug Screening (self-paid)

Responsibilities

• Supports, monitors, installs, tests, and troubleshoots district hardware and software.
• Provides Level 2 technical support to Desktop 1 technicians.
• Installs applications, inventories and supports mobile devices (iPads, Tablets, cellphones, Kindles).
• Recommends and schedules repairs.
• Assists with district-wide projects.
• Maintains documentation for the department.
• Assists with district trainings and Professional Development days.
• Any other related duties as assigned.

Skills

IT concepts & practices

Analytical problem solving

PC & Mac familiarity

Desktops, laptops, tablets, devices

Professional interaction

Education

Associates Degree + tech certs

Job description

York City School District in York, PA seeks an IT support specialist to maintain district hardware and software, provide Level 2 desktop support, and manage mobile devices. This role requires an Associate degree with related tech certifications and 2+ years in IT.

Clearances (Act 34/151, FBI) and training certifications are expected. The position involves assisting with district-wide projects, documenting procedures, and supporting trainings and development days, with self-paid screenings and