Information Technology Specialist

County of Erie, PA; Erie (Erie County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Low cost medical, dental, and vision

Fourteen paid holidays

Combining personal and vacation days

Job summary

A local government entity in Erie County is seeking an IT Specialist II to provide end-user support and maintain IT systems. The role involves troubleshooting network and desktop systems while documenting all work requests. Candidates must have a Bachelor's Degree in Computer Science or a related field, experience in a Help Desk environment, and strong critical-thinking skills. The position requires excellent interpersonal abilities and a valid driver's license. A generous benefits package is offered.

Qualifications

• Bachelor's Degree in Computer Science or related field is required.
• Valid Driver's License is mandatory.
• Experience in a Help Desk Environment is needed.

Responsibilities

• Provide desktop and end-user support for Public Safety and County IT department.
• Troubleshoot desktop and network systems and infrastructure.
• Document software or hardware failures and other work requests.

Skills

End-user support

Troubleshooting

Customer service

Critical-thinking

Analytical skills

Education

Bachelor's Degree in Computer Science or related field

Technical Degree

2 years of Experience in a Progressive IT Environment

Tools

VMWare

Microsoft Office Suite

Windows Operating Systems

Job description

Posting Notice: Erie County offers a generous fringe benefit package including: low cost medical, dental, and vision; fourteen paid holidays; up to eleven combined personal and vacation days in the first year of employment.

Definition of Class

• This position reports to the onsite IT Manager and the Director of Information Technology. Day to day operations require moderate independent action, initiative and judgment. Most duties are performed independently and involve a wide range of mechanical expertise, technical skills and abilities. General direction and guidance are received from the onsite IT Manger and Department of Public Safety. The IT Specialist II is subject to being on call 24/7/365 and in case of emergencies.

Duties & Responsibilities

• Performs desktop and end user support for Public Safety and various County IT department as assigned. Performs end-user support to all Fire, law Enforcement and Emergency Medical Services in Erie County as assigned
• Work includes but is not limited to
• Support of desktop and client side peripherals.
• Troubleshoot and support multiple Public Safety network systems and infrastructure. Troubleshoot and support network connectivity and infrastructure including cabling. End user support including hardware and application assistance.
• Work with vendors to provide onsite and remote support. Installing, upgrading and maintaining PC's and related hardware.
• Accurately document instances of software or hardware failure, repair, installation, and removal, and other work requests while utilizing a trouble ticket system.
• Responsible for the monitoring and maintenance of monthly IT backups.
• Assist in end user training in regards to departmental hardware, software, applications and security. Maintain inventory and refresh cycle of IT equipment.
• Assist System Administrator with server, network, and group policy support. Serve as backup System Administrator as needed
• Support County IT Projects and initiatives as assigned
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of the Maintenance and Operation of Data Processing Equipment Knowledge of the use of various Network and Computer Diagnostic Equipment Knowledge of Windows Operating Systems, Microsoft Office Suite
• Knowledge of Windows Server, Active Directory, Group Policy
• Knowledge of VMWare, SANS and NAS
• Experience with Networking, Servers, and Workstations in a Windows Environment Experience Designing, Installing, and Troubleshooting Cabling and Wiring Systems Knowledge of Security and Anti-Virus Applications
• Ability to Operate Tools, Components, and Testing Accessories
• Ability to Conduct Research into Emerging Technologies
• Ability to Solve Complex Problems Excellent Interpersonal Skills Excellent Verbal and Writing skills
• Strong Critical-thinking and Analytical Skills
• Strong Customer Service Skills
• Strong Understanding of the Organization's Goals and Objectives
• Ability to Conduct Research into Emerging Technologies
• Ability to Work Independently
• Ability to Work as a Team Member
• Bachelor's Degree in Computer Science or related field, or Technical Degree, or 2 years of Experience in a Progressive IT Environment
• Experience in a Help Desk Environment
• Experience with Windows Operating Systems, Microsoft Office and Outlook
• Must have a Valid Driver's License

Supervision Received

• Work is performed under the direction of the County Information Technology Director or onsite IT Manager.

Conditions Of Employment

• The selected candidate will be pre-employment required to obtain, at their own expense, 3 forms of clearance, including:
• PA State Police Criminal History Record Check
• PA Child Abuse History
• FBI Criminal History Background Check including Finger Printing