Field IT Support Specialist: End-User & On-Site Tech

HCLTech; City of Syracuse (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

10 days of paid time off per year

10 paid holidays per year

Job summary

A technology services provider is seeking an IT Support Specialist in Syracuse, NY, to provide second-line support and troubleshoot various end-user devices. Responsibilities include resolving technical issues, managing customer requests, and collaborating with users to ensure timely service delivery. Suitable candidates should have strong customer service skills and experience in desktop support. The role offers competitive pay and a robust benefits package including medical and 401(k).

Qualifications

• Experience with desktop support and customer service.
• Ability to manage multiple end-user requests effectively.
• Knowledge of hardware components and software troubleshooting.

Responsibilities

• Provide second-line IT support to the business community.
• Accurately test and resolve end-user technical issues.
• Categorize and prioritize support requests using a ticketing system.
• Perform asset inventory activities as needed.

Skills

Troubleshooting and resolving software issues

Customer service skills

OS Imaging/reimaging

Technical documentation

Job description

A technology services provider is seeking an IT Support Specialist in Syracuse, NY, to provide second-line support and troubleshoot various end-user devices. Responsibilities include resolving technical issues, managing customer requests, and collaborating with users to ensure timely service delivery. Suitable candidates should have strong customer service skills and experience in desktop support. The role offers competitive pay and a robust benefits package including medical and 401(k).