Public Safety Dispatcher: Essential Telecommunicator

Regional 911 Intake Solutions; Amherst (MA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee‑assistance resources

Professional development

Job summary

Regional 911 Intake Solutions in Amherst, MA seeks qualified telecommunicators to join a high‑stakes public safety center. You will process emergency and nonemergency requests, verify locations, and prioritize incidents per approved procedures.

Role requires operating CAD, telephone, mapping, and radio systems, coordinating resources, monitoring unit status, and maintaining accurate records with confidentiality and training adherence.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Accurate typing, active listening, clear communication and ability to switch between tasks.
• Certifications depend on services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Radio systems

Mapping systems

Telephone systems

Job description

Regional 911 Intake Solutions in Amherst, MA seeks qualified telecommunicators to join a high‑stakes public safety center. You will process emergency and nonemergency requests, verify locations, and prioritize incidents per approved procedures.

Role requires operating CAD, telephone, mapping, and radio systems, coordinating resources, monitoring unit status, and maintaining accurate records with confidentiality and training adherence.