Public Safety Dispatcher – 911 Communications Pro

Regional 911 Intake Solutions; Crystal Falls (MI); In loco; USD 38.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Descrizione del lavoro

Regional 911 Intake Solutions is seeking a telecommunicator to process emergency and nonemergency requests, verify locations, and classify calls. You will operate CAD, telephone, mapping, and radio systems while coordinating resources and monitoring unit status.

Strong attention to detail and strict information security are essential. The role requires high school diploma, accurate typing, active listening, and clear communication.

Competenze

• High school diploma or equivalent required.
• Accurate typing, active listening, and clear communication essential.
• Ability to switch between tasks and stay focused.
• Certifications depend on services and jurisdiction.

Mansioni

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and information-security requirements.

Conoscenze

Typing

Active Listening

Clear Communication

Task Switching

Formazione

High School Diploma

Strumenti

Computer-Aided Dispatch (CAD)

Telephone Systems

Mapping Software

Radio Systems

Descrizione del lavoro

Regional 911 Intake Solutions is seeking a telecommunicator to process emergency and nonemergency requests, verify locations, and classify calls. You will operate CAD, telephone, mapping, and radio systems while coordinating resources and monitoring unit status.

Strong attention to detail and strict information security are essential. The role requires high school diploma, accurate typing, active listening, and clear communication.