Public Safety Dispatcher/Telecommunicator – Emergency Communications Pro

Regional 911 Intake Solutions; San Jose (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions is seeking qualified Public Safety Dispatchers and Telecommunicators to support emergency and nonemergency responses. The role involves handling calls, dispatching units, verifying locations, and coordinating resources while following agency procedures.

This position requires accurate typing, active listening, and clear communication. Training and certifications vary by services and jurisdiction, with shifts including nights, weekends, and overtime as needed.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Required certifications depend on the services handled and jurisdiction training standards.
• Applicants should demonstrate accurate typing, active listening, clear communication, and ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Job description

Regional 911 Intake Solutions is seeking qualified Public Safety Dispatchers and Telecommunicators to support emergency and nonemergency responses. The role involves handling calls, dispatching units, verifying locations, and coordinating resources while following agency procedures.

This position requires accurate typing, active listening, and clear communication. Training and certifications vary by services and jurisdiction, with shifts including nights, weekends, and overtime as needed.