Emergency Communications Dispatcher - Public Safety Impact

Regional 911 Intake Solutions; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions seeks a Public Safety Dispatcher / Telecommunicator to manage emergency and nonemergency requests, verify locations, and coordinate responders. You will operate CAD, telephone, mapping, and radio systems while maintaining accurate records and following agency procedures.

The role requires accurate typing, active listening, clear communication, and the ability to switch between tasks in a fast-paced environment with shift work and potential overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Telephone systems

Radio systems

Mapping systems

Job description

Regional 911 Intake Solutions seeks a Public Safety Dispatcher / Telecommunicator to manage emergency and nonemergency requests, verify locations, and coordinate responders. You will operate CAD, telephone, mapping, and radio systems while maintaining accurate records and following agency procedures.

The role requires accurate typing, active listening, clear communication, and the ability to switch between tasks in a fast-paced environment with shift work and potential overtime.