911 Emergency Dispatcher - Calm, Fast-Paced Critical Calls

Emergency Telecommunicator Services; Amherst (MA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Overtime pay

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with public safety responders in Amherst, MA. Responsibilities include taking emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or medical resources per agency procedures.

Dispatchers must communicate calmly, listen actively, and manage multiple systems while maintaining accurate records and confidentiality.

Qualifications

• Requires high school diploma or equivalent; some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Calm communication

Active listening

Typing

Clear speech

Basic computer skills

Organize information under pressure

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers to connect callers with public safety responders in Amherst, MA. Responsibilities include taking emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or medical resources per agency procedures.

Dispatchers must communicate calmly, listen actively, and manage multiple systems while maintaining accurate records and confidentiality.