Mission-Critical Public Safety Dispatcher

Regional 911 Intake Solutions; Tucson (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Regional 911 Intake Solutions seeks Public Safety Dispatchers/Telecommunicators to support emergency and nonemergency requests, verify locations, and coordinate responders. The role requires fast decision-making and adherence to agency procedures in a high-pressure environment.

Typical duties include operating CAD, telephone, mapping, and radio systems, while maintaining records and information security. Positions may involve nights, weekends, holidays, and rotating shifts depending on staffing

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

Computer-aided Dispatch (CAD)

Telephone systems

Radio systems

Job description

Regional 911 Intake Solutions seeks Public Safety Dispatchers/Telecommunicators to support emergency and nonemergency requests, verify locations, and coordinate responders. The role requires fast decision-making and adherence to agency procedures in a high-pressure environment.

Typical duties include operating CAD, telephone, mapping, and radio systems, while maintaining records and information security. Positions may involve nights, weekends, holidays, and rotating shifts depending on staffing