Public Safety Customer Success Advocate

Motorola Solutions; Schaumburg (IL); Hybride; USD 78 000 - 85 000; Plein temps

Avantages offerts par ce poste

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Résumé du poste

Motorola Solutions is seeking a Customer Success Advocate to drive product adoption and strengthen long-term partnerships with public safety and enterprise customers. You will manage a regional portfolio, onboard customers, and align configurations with real-world workflows for mission-critical use cases.

In this front-line role, you will monitor usage, guide customers through advanced features, and collaborate with Sales, Deployment, Product, and Support to ensure successful renewals and

Qualifications

• Bachelor's degree or related practical experience in business, IT, or public safety.
• Experience in customer success, account management, or technical support is preferred.
• Comfort using CRM and BI tools to monitor adoption and outcomes.

Responsabilités

• Build trusted relationships with customers and drive value realization.
• Lead regular touchpoints (onboarding, reviews) to review usage and outcomes.
• Identify risks to adoption and create mitigation plans.
• Support renewal and expansion with adoption insights.

Connaissances

Public Safety Experience

Customer Success Skills

Data & Tools Fluency

Communication & Influence

Problem-Solving & Ownership

1+ years of related exp

Formation

Bachelor's Degree in Business/IT/Related Field

Outils

Salesforce

Gainsight

Tableau

Description du poste

Motorola Solutions is seeking a Customer Success Advocate to drive product adoption and strengthen long-term partnerships with public safety and enterprise customers. You will manage a regional portfolio, onboard customers, and align configurations with real-world workflows for mission-critical use cases.

In this front-line role, you will monitor usage, guide customers through advanced features, and collaborate with Sales, Deployment, Product, and Support to ensure successful renewals and