Mission-Critical SaaS Customer Success Advocate

Motorola Solutions

Des Moines (IA)

On-site

USD 78,000 - 85,000

Full time

2 days ago

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Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Success Advocate to manage a regional portfolio, drive product adoption, and strengthen long-term partnerships across public safety and enterprise clients. You will collaborate with Sales, Deployment, Product, and Support to ensure onboarding, configuration for real-world workflows, and sustained usage in mission-critical scenarios.

You will monitor health, drive tiered usage, and surface expansion opportunities while aligning configurations to customers'

Qualifications

Bachelor's degree or equivalent practical experience in a related field.
Legal authorization to work in the U.S. without employer sponsorship.
1+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role with SaaS/cloud products.

Responsibilities

Build and maintain trusted relationships with operational leadership and end users across your customer portfolio.
Lead regular customer touchpoints (onboarding, QBRs/EBRs, health checks) to review usage and outcomes.
Drive high adoption of licensed features, focusing on daily active usage and mission-critical workflows.
Identify risks to adoption and retention early and drive mitigation plans.
Document and share customer success stories with measurable outcomes.