Public Safety Customer Success Advocate — Drive Adoption & Outcomes

Motorola Solutions; Dallas (TX); Vor Ort; USD 78.000 - 85.000; Vollzeit

Benefits dieser Stelle

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Zusammenfassung

Motorola Solutions is seeking a Customer Success Advocate to manage a regional customer portfolio and drive adoption of our hybrid-cloud solutions. You will partner with stakeholders to align product capabilities with customer workflows and lifecycle milestones.

Focus on onboarding, health checks, and measurable outcomes that improve retention and expansion opportunities. Ideal candidates have 1+ year in customer success-related roles, with strong communication, problem-solving, and data fluency

Qualifikationen

• Bachelor's degree in Business, Communications, IT, or related field.
• Legal authorization to work in the U.S. is required.

Aufgaben

• Manage a portfolio of customers within an assigned region.
• Drive product adoption and ensure successful onboarding.
• Lead regular customer touchpoints (onboarding, QBRs/EBRs, health checks).
• Identify risks to adoption and retention and drive mitigation plans.
• Support renewal and expansion opportunities with adoption insights.

Kenntnisse

Public Safety / Gov Tech

Customer Success

Adoption & KPI

Communication

Problem Solving

Experience in CS/AM/Support

Ausbildung

Bachelor's Degree in Business/Related Field

Tools

Salesforce

Gainsight

Tableau

Jobbeschreibung

Motorola Solutions is seeking a Customer Success Advocate to manage a regional customer portfolio and drive adoption of our hybrid-cloud solutions. You will partner with stakeholders to align product capabilities with customer workflows and lifecycle milestones.

Focus on onboarding, health checks, and measurable outcomes that improve retention and expansion opportunities. Ideal candidates have 1+ year in customer success-related roles, with strong communication, problem-solving, and data fluency