Hybrid-Cloud Public Safety Customer Success Advocate

Motorola Solutions; Jackson (MS); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Success Advocate to drive adoption and value realization across a regional portfolio of customers. You will onboard users, guide workflows, and align solutions with critical operational goals to maximize retention and expansion opportunities.

The role engages with cross-functional teams to monitor usage, share success stories, and mitigate risks, while focusing on high-value outcomes and strong customer relationships.

Qualifications

• Public safety/government tech experience desirable.
• Experience driving product adoption and customer renewal KPIs.
• Ability to monitor usage trends and drive value realization.

Responsibilities

• Manage a portfolio of customers within an assigned region.
• Lead regular customer touchpoints (onboarding, QBRs/EBRs, health checks).
• Ensure configurations align to customers' operational goals and workflows.
• Drive high adoption of licensed features and mission-critical workflows.

Skills

Public Safety / Government Tech

Customer Success & Adoption

Data & Tools Fluency

Communication & Influence

Problem-Solving & Ownership

1+ years CST/SAAS experience

Education

Bachelor's Degree in Business, Communications, Public Safety or IT

Tools

Salesforce

Gainsight

Tableau

Job description

Motorola Solutions is seeking a Customer Success Advocate to drive adoption and value realization across a regional portfolio of customers. You will onboard users, guide workflows, and align solutions with critical operational goals to maximize retention and expansion opportunities.

The role engages with cross-functional teams to monitor usage, share success stories, and mitigate risks, while focusing on high-value outcomes and strong customer relationships.