Remote Customer Success Advocate for Public Safety Tech

Motorola Solutions; Northern (KY); Hybrid; USD 78,000 - 85,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Success Advocate to drive adoption of our hybrid-cloud portfolio in the Northwest. You will onboard customers, configure workflows for real-world use, and maintain long-term relationships with key stakeholders.

You will manage a portfolio with regular touchpoints, leverage usage data to guide configuration changes, and partner with Sales, Deployment, Product and Support to maximize outcomes and renewals.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 1+ years in Customer Success or related role.
• Experience with SaaS or cloud technologies and public safety context is a plus.

Responsibilities

• Build trusted relationships with operational leaders and end users.
• Lead regular customer touchpoints to review usage, outcomes and needs.
• Drive adoption of licensed features and ensure alignment with workflows.
• Collaborate with Sales, Deployment, Product and Support to ensure a seamless experience.

Skills

Public Safety Experience

Customer Success Skills

Data & Tools Fluency

Communication & Influence

Problem Solving & Ownership

CS Experience 1+ yrs

Education

Bachelor's Degree in Business/Related Field

Tools

Salesforce

Gainsight

Tableau

Job description

Motorola Solutions is seeking a Customer Success Advocate to drive adoption of our hybrid-cloud portfolio in the Northwest. You will onboard customers, configure workflows for real-world use, and maintain long-term relationships with key stakeholders.

You will manage a portfolio with regular touchpoints, leverage usage data to guide configuration changes, and partner with Sales, Deployment, Product and Support to maximize outcomes and renewals.