Mission-Critical Customer Success Advocate

Motorola Solutions; Chicago (IL); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Incentive Bonus Plans

401K with Company Match

Medical, Dental, Vision benefits

Paid Holidays

Job summary

Motorola Solutions seeks a Customer Success Advocate to manage a regional portfolio, drive product adoption, and strengthen long-term relationships. You will onboard customers, configure workflows, and guide stakeholders through mission-critical use cases to maximize value.

You will collaborate with Sales, Product, Deployment, and Support to ensure a seamless experience from deployment through renewal, monitor adoption and health, and surface risks early while pursuing expansion opportunities.

Qualifications

• Bachelor’s degree in Business, Communications, Public Safety, Information Technology, or related field or equivalent practical experience.
• Legal authorization to work in the U.S. indefinitely is required.
• 25% travel within region may be required.

Responsibilities

• Build and maintain trusted relationships with executive sponsors and end users across assigned customers.
• Lead onboarding, quarterly business reviews, health checks to review usage and outcomes.
• Drive adoption of licensed features and identify expansion opportunities.
• Collaborate with Sales, Deployment, Product Activation and Support for a seamless customer journey.

Skills

Public Safety Experience

Customer Success

SaaS experience

Communication skills

Problem solving

CRM & BI tools

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Job description

Motorola Solutions seeks a Customer Success Advocate to manage a regional portfolio, drive product adoption, and strengthen long-term relationships. You will onboard customers, configure workflows, and guide stakeholders through mission-critical use cases to maximize value.

You will collaborate with Sales, Product, Deployment, and Support to ensure a seamless experience from deployment through renewal, monitor adoption and health, and surface risks early while pursuing expansion opportunities.