Public Safety Customer Success Partner

Motorola Solutions; Phoenix (AZ); On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions seeks a Customer Success Advocate to manage a portfolio of public-safety and enterprise customers, ensuring adoption of our hybrid-cloud portfolio and driving measurable outcomes. You will onboard, configure for real-world workflows, and foster long-term partnerships with stakeholders and end users.

You will collaborate with Sales, Product, Deployment, and Support to maximize value, escalate risks, and identify expansion opportunities while maintaining a strong focus on

Qualifications

• Bachelor's degree or equivalent practical experience.
• Legal authorization to work in the U.S. indefinitely is required.

Responsibilities

• Reduce Time to First Value for new deployments.
• Progress customers through advanced usage tiers.
• Identify risks to adoption and retention early and drive mitigation plans.
• Surface expansion and cross-sell opportunities based on usage and outcomes.
• Build and maintain trusted relationships with operational leadership and end users.
• Lead regular customer touchpoints (onboarding, QBRs/EBRs, health checks).
• Ensure configurations align to customers' goals and workflows.
• Drive high adoption of licensed features for mission-critical workflows.
• Apply a Good-Better-Best framework to guide customers to advanced workflows.
• Document and communicate customer success stories with measurable impacts.
• Monitor account health via adoption, license activation, utilization, and feedback.

Skills

Public Safety Knowledge

Customer Success & Adoption

Data & Tools fluency

Communication & Influence

Problem-Solving & Ownership

SaaS/Cloud experience

Education

Bachelor's Degree

Tools

Salesforce

Gainsight

Tableau

Job description

Motorola Solutions seeks a Customer Success Advocate to manage a portfolio of public-safety and enterprise customers, ensuring adoption of our hybrid-cloud portfolio and driving measurable outcomes. You will onboard, configure for real-world workflows, and foster long-term partnerships with stakeholders and end users.

You will collaborate with Sales, Product, Deployment, and Support to maximize value, escalate risks, and identify expansion opportunities while maintaining a strong focus on