Public Programs Support Specialist

Maximus; Sunland Park (NM); On-site; USD 32,000 - 52,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, status, and program guidelines.

You will document all interactions, follow strict privacy standards, and escalate complex issues as needed, contributing to improved citizen experiences and the success of public-sector initiatives.

Qualifications

• Handle inbound calls, emails, and chats with accuracy and courtesy.
• Document all interactions in the system and maintain data integrity.
• Adhere to privacy standards and escalate complex issues as needed.

Responsibilities

• Respond to inquiries about eligibility, status, and program guidelines.
• Provide timely, accurate information and resolve routine questions.
• Escalate issues to appropriate teams when beyond scope or authority.

Skills

Customer service

Multi-channel communication

Accurate documentation

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, status, and program guidelines.

You will document all interactions, follow strict privacy standards, and escalate complex issues as needed, contributing to improved citizen experiences and the success of public-sector initiatives.