Impactful Government Programs Support Specialist

Maximus; Texas; Presencial; USD 36.000 - 52.000; Jornada completa

Descripción de la vacante

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document all interactions, follow strict privacy and compliance standards, and escalate complex issues when needed. This role offers exposure to digital modernization and public-sector operations while

Formación

• Experience handling inbound calls, emails, and chat support.
• Familiarity with privacy and compliance standards.
• Ability to document interactions and escalate complex issues.

Responsabilidades

• Handle inbound calls, emails, and chats from citizens and program participants.
• Provide timely, accurate information on eligibility, application status, and program guidelines.
• Document all interactions and ensure privacy and compliance.

Conocimientos

Customer service

Communication

Inbound calls

Multitasking

Descripción del empleo

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document all interactions, follow strict privacy and compliance standards, and escalate complex issues when needed. This role offers exposure to digital modernization and public-sector operations while