Citizen Services Specialist – Government Programs

Maximus; Laureles (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs in the public sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, status, and guidelines.

You will document all interactions, maintain privacy standards, and escalate complex issues as needed, contributing to improved citizen experiences and successful public-service initiatives.

Qualifications

• Inbound/outbound communications handling via phone, email, and chat.
• Strong documentation and record-keeping of interactions.
• Experience with compliance and privacy standards.

Responsibilities

• Handle inquiries via calls, email, and chat about eligibility and program status.
• Provide accurate information on program guidelines.
• Document interactions and ensure privacy compliance.
• Escalate complex issues as needed.

Skills

Customer service

Communication

Privacy compliance

Escalation handling

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the public sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, status, and guidelines.

You will document all interactions, maintain privacy standards, and escalate complex issues as needed, contributing to improved citizen experiences and successful public-service initiatives.