Impactful Government Programs Support Specialist

Maximus; Riverview (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Maximus in the United States is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You will document interactions, follow strict privacy standards, and escalate complex issues when needed.

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.
• Document all interactions and ensure compliance with privacy standards.
• Escalate complex issues when needed and follow through to resolution.

Job description

Maximus in the United States is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You will document interactions, follow strict privacy standards, and escalate complex issues when needed.