Government Programs Customer Support Specialist

Maximus; Combes (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed.

Qualifications

• Experience in customer service or contact center environments.
• Ability to handle inbound calls, emails, and chats with professionalism.

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants.
• Provide timely, accurate information on eligibility, application status, and program guidelines.
• Document all interactions accurately in the system.
• Follow strict compliance and privacy standards.
• Escalate complex issues when needed.

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed.