Citizen Services Specialist: Government Programs

Maximus; Anthony (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You will document all interactions, follow strict privacy standards, and escalate complex issues when needed, contributing to improved citizen experiences and supporting critical public-sector initiatives while

Qualifications

• Handle inbound calls, emails, and chats with clear, accurate information.
• Explain eligibility, status, and program guidelines to participants.
• Document interactions and follow privacy standards.

Responsibilities

• Respond to citizens and program participants with timely info.
• Escalate issues when needed and document interactions.

Skills

Customer service

Communication

Privacy compliance

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You will document all interactions, follow strict privacy standards, and escalate complex issues when needed, contributing to improved citizen experiences and supporting critical public-sector initiatives while