Citizen Programs Support Specialist

Maximus; Thonotosassa (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility and program guidelines.

You’ll document all interactions, follow strict privacy standards, and escalate complex issues when needed. Working in a mission-driven environment, you’ll help improve citizen experiences and support critical public-sector initiatives.

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility and program guidelines.
• Document all interactions, follow strict privacy standards, and escalate complex issues when needed.
• Work in a mission-driven, collaborative environment and help improve citizen experiences and the success of public-sector initiatives.

Job description

Maximus is seeking a Customer Service Representative to support government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility and program guidelines.

You’ll document all interactions, follow strict privacy standards, and escalate complex issues when needed. Working in a mission-driven environment, you’ll help improve citizen experiences and support critical public-sector initiatives.