Citizen Services Specialist for Government Programs

Maximus; Chamberino (NM); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, application status, and program guidelines.

You will document all interactions, follow strict privacy standards, and escalate complex issues when needed, contributing to improved public-service experiences and digital modernization initiatives.

Qualifications

• Handles multi-channel inquiries via phone, email, and chat
• Maintains privacy and compliance standards in customer interactions
• Pays attention to accuracy when communicating eligibility and program guidelines
• Escalates complex issues per policy when needed

Responsabilités

• Answer inbound calls, emails, and chats from citizens and program participants.
• Provide timely, accurate information on eligibility, application status, and program guidelines.
• Document all interactions and follow confidentiality and privacy standards.
• Escalate complex issues to the appropriate team as required.

Description du poste

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, application status, and program guidelines.

You will document all interactions, follow strict privacy standards, and escalate complex issues when needed, contributing to improved public-service experiences and digital modernization initiatives.