Citizen Services Specialist – Government Programs

Maximus; Anthony, NM (NM); On-site; USD 40,000 - 52,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs in the public sector. You will handle inbound calls, emails, and chats from citizens and program participants, delivering timely information on eligibility, status, and program guidelines.

You will document interactions, adhere to privacy and compliance standards, and escalate complex issues when needed, contributing to better citizen experiences and successful public-service initiatives.

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.
• Document all interactions, follow strict compliance and privacy standards, and escalate complex issues when needed.

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the public sector. You will handle inbound calls, emails, and chats from citizens and program participants, delivering timely information on eligibility, status, and program guidelines.

You will document interactions, adhere to privacy and compliance standards, and escalate complex issues when needed, contributing to better citizen experiences and successful public-service initiatives.