Impactful Government Programs Customer Support Specialist

Maximus; San Elizario (TX); On-site; USD 36,000 - 46,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, status, and program guidelines.

You will document interactions, follow privacy standards, escalate complex issues when needed, and work in a mission-driven environment to improve citizen experiences and support public-service operations.

Qualifications

• Experience handling inbound calls, emails and chats.
• Ability to document interactions accurately and securely.
• Familiarity with privacy and compliance standards.

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants.
• Document all interactions accurately and securely.
• Escalate complex issues when needed and follow program guidelines.

Skills

Inbound calls

Emails

Chats

Documentation

Privacy compliance

Escalation

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, status, and program guidelines.

You will document interactions, follow privacy standards, escalate complex issues when needed, and work in a mission-driven environment to improve citizen experiences and support public-service operations.